Existing customers

We've retired our online banking platform, but our customer success team is still here for you. Contact us at 1.800.788.6311 or

8.00 AM – 6.30 PM Eastern Time, Monday-Friday. Closed on statutory holidays.

Do you have a question? Check out our FAQs.


Do you have a digital GIC with us? We'll continue to service your digital GIC until maturity. 

If you have a digital GIC under which interest is paid annually, your annual interest payment will be sent by cheque to the mailing address we have on file. When your digital GIC reaches its maturity date, we will pay out your principal amount and accrued and unpaid interest by cheque to the mailing address we have on file. Please note that any previous renewal or maturity instructions no longer apply. 

If you have questions or need to update your contact information or mailing address, please contact us at 1.800.788.6311 or

Looking to open a new GIC? EQ Bank’s registered and non-registered GICs are easy to buy, offer some of the best rates in the market, and come with plenty of term options.


If you have questions about or need help with your current mortgage, or if you want to discuss renewal, or update your contact information, please call us at 1.855.795.4489. 

You can access your mortgage account through


Here are some mortgage quick links:

Prepayment guide & calculators 

All about mortgages 

Mortgages insurance disclosure info 


Mortgage servicing fees 

Mortgage Relief Measures 

Looking for a new mortgage? Check out EQ Bank’s Mortgage Marketplace.


To our valued credit union, Concentra Trust and commercial customers

Information about our credit union, commercial, and Concentra Trust products and services can be found on Equitable Bank's website.