Frequently Asked Questions

Yes. Wyth Financial is a trade name of Concentra Bank, a subsidiary of Equitable Bank. Equitable Bank has been serving Canadians for more than 50 years and it is the 7th largest independent bank in Canada by assets.

Equitable Bank is a branchless bank, so it’s everywhere you are. Equitable has offices in Vancouver, Calgary, Saskatoon, Regina, Toronto, and Montreal.

Equitable Bank serves Canadians who want simple, convenient, remote banking options. Our employees are as diverse as our customers and work across Canada.

Equitable Bank is a branchless digital bank with a passion for driving change in Canadian banking to enrich people’s lives.

We will continue to service your GIC until maturity; however, for digital GIC customers, we made changes to the Personal Deposit Agreement (PDA) that governs your account which took effect March 1, 2023 (customers received an email with details). When your digital GIC reaches its maturity date, we will pay out your principal amount and accrued and unpaid interest. All funds will be sent by cheque to your mailing address. Please note any previous renewal or maturity instructions no longer apply.

If you have questions or need to update your contact information or mailing address, please contact us at 1.800.788.6311 or answers@eqbank.ca.

When your digital GIC reaches its maturity date, we will payout your principal amount and accrued and unpaid interest. All funds will be sent by cheque to your mailing address. 

If you have questions or need to update your contact information or mailing address, please contact us at 1.800.788.6311 or answers@eqbank.ca.

Wyth Financial is a trade name of Concentra Bank, which will continue to be the bank behind your Wyth GIC until maturity.

We encourage you to visit eqbank.ca/personal-banking/investments/gics to view their range of GICs with competitive rates. 

No. Instead, we encourage you to visit eqbank.ca/personal-banking/investments/gics to check out the great GIC options at Equitable Bank.

Interest is paid or compounded annually based on your selection on the anniversary date of the GIC.

Non-redeemable deposits cannot be redeemed before the maturity date. In special circumstances, such as financial hardship, a non-redeemable deposit may be redeemed. A minimum 10-day hold is required after deposit date. Transaction and interest penalties may apply.

When an account holder passes away, the Executor or the Joint Account owner should contact us at 1.800.788.6311 and select option 1 or email us at answers@eqbank.ca. If possible, have ready the date of death and account details available.

Concentra Bank (trade name Wyth Financial) and Equitable Bank are separate members of CDIC. The CDIC coverage you are currently eligible for with Concentra Bank has not changed.

If you have questions or need to update your contact information or mailing address, please contact us at 1.800.788.6311 or answers@eqbank.ca.

If you are a Wyth mortgage holder, your mortgage will remain unchanged for the remainder of its term. You will be contacted 90 days prior to your mortgage’s maturity date about renewal options.

For assistance with your Wyth mortgage, please contact our customer service representatives at wyth@mortgageservicing.ca or 1.855.795.4489. You can continue to access your mortgage account through borrower.wyth.ca.

For assistance with your Wyth mortgage, please contact our customer service representatives at wyth@mortgageservicing.ca or 1.855.795.4489 to discuss your options.

Wyth is no longer selling mortgages, but we invite you to check out the great mortgage options at the EQ Bank Mortgage Marketplace. 

Wyth Financial is a trade name of Concentra Bank, which is the bank behind your Wyth mortgage.

There are no changes to Concentra Bank or Concentra Trust registered plans. All plans will continue to be administered as they are today. 

We’re not making any changes to your plan. Concentra Bank and Concentra Bank and Concentra Trust are now part of the Equitable Bank family. Your registered plan will continue to be administered as it is today, with no disruption to you. You can reach us at 1.800.788.6311 if you have any questions. 

Registered Plan trustee services are important to credit unions and Equitable looks forward to enhancing these offers with technology upgrades over time. For personal trusts and estates, Equitable’s ambition is to enhance services over time, including providing additional cost-effective, efficient solutions that credit unions can pass on to their members.

Concentra Bank (trade name Wyth Financial) and Equitable Bank are separate members of CDIC. The CDIC coverage you are currently eligible for with Concentra Bank has not changed.

You will be contacted 30 days prior to your Concentra GIC maturity date regarding your options.

Non-redeemable deposits will not be redeemed before the maturity date. Concentra may, at its sole discretion, consider a request for a premature redemption of the deposit in situations of financial hardship. If such as situation exists, the client will be required to produced supporting information to establish the claim for financial hardship. 

If you would like to change your contact information or have any questions about your account, please contact  client.services@eqbank.ca or call the toll-free number 1.800.788.6311 during business hours.

All new commercial lending transactions will be issued on Equitable’s letterhead; this includes letters of interest, commitment letters, etc. Rest assured; you will have the same great service and support that you receive today.