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Legal

Prohibitions against tied selling

The Bank Act requires banks to inform customers in plain language that coercive tied selling is prohibited.

Concentra will not put undue pressure on, or coerce, a person to obtain a product or service from a particular person, including Concentra or any of its partners or affiliates, as a condition for obtaining another product or service from Concentra.

For clarity, it is not considered undue pressure, coercion, or tied selling for Concentra to offer a product or service to a person on more favourable terms or conditions than it would otherwise offer, where the favourable terms are offered on the condition that the person obtain another product or service from any particular person, including Concentra or any of its partners or affiliates.