Consent to electronic delivery of documents - commercial banking

“Account” means your Account, which may Include:

“Account Agreement” means the Operation of Account Agreement;

“Account holder” refers to the Customer under the Account Agreement;

“Alert Messages” means the automated security alert messages and opt-in alert messages that we may send to you by Electronic Communication;

“Deposits Disclosure” means the disclosure statement required by law for our deposit products you receive(d) electronically when you opened your account, and any other documents or notices we may send you from time to time. The Deposits Disclosure shows interest information and fees for Accounts. Some deposit products described in the Deposits Disclosure may not be offered by us at this time or in the future.    

“Documents” means the interest, fees, privacy and/or complaint-related disclosure documents you receive(d) electronically when you opened your account, the GIC Confirmation, Including those outlined below in the first section under “Consent for Delivery of Electronic Documents” in this Account Agreement and any other documents or notices we may send you from time to time; 

“Electronic Communication” means any communication by telephone, email, text (SMS), social media, chat, fax, or other method of telecommunication or electronic transmission;

“Electronic Identification” or “Username” is your email address (registered to your profile at time of application);

“Electronic Transaction(s)” means transactions to and from an Account, Including deposits and withdrawals, transaction cancellation instructions, transfers (which Include Interac e-Transfers®, Electronic Funds Transfers (EFTs) and direct deposit), and other transactions with respect to an Account that we may permit through our Services;

“GIC Confirmation” means a document issued by us confirming the Principal Amount, interest rate, maturity date and other terms and conditions of your GIC;

“Includes”, “Included” or “Including” means includes or including, as applicable, but not limited to;

“Instruction” means an instruction by you that is electronically communicated to us after electronic identification and/or authentication Online or through our Customer Support Centre at clientsupport@eqbank.ca or by calling 1-800-788-6311;

“Online Banking” or “Online” means the online platform through which you may sign on to the Services;

“Principal Amount” means the amount of money you pay to us to purchase your GIC;

“Service(s)” means commercial banking services, Including deposit products, online banking, and money transfers;

“Third Party Service Provider” means a party retained by us, either directly or indirectly, to act on our behalf to provide or to assist us in providing our Services;

“Website” means concentra.ca;

“you”, “your” “client” “customer” or “Account holder” means each holder of an Account.

 

The following terms and conditions apply to the electronic delivery of Documents to you relating to your Account.

1. Giving your consent
   
   
   
   You consent to the electronic delivery of Documents and other information through Electronic Communication, or by posting on our Website. Documents Include:
   1. The Deposits Disclosure Included with the Application;
   2. Notifications containing legal disclosures, Including the disclosure requirements prescribed by the Bank Act, all provincial and federal Securities, Privacy and Tax statutes and regulations and all Voluntary Codes of Conduct and Public Commitments applicable to the financial industry;
   3. Changes to any interest rate(s), fee(s), and any other items mentioned in the Documents we send you for new Accounts or other products or services;
   4. Changes/Amendments to the Account Agreement, products or services;
   5. Communications about the terms and conditions of this consent, Including changes and confirmations; and
   6. Any other confirmation, notice or information that we are required by law to provide you in writing relating to your Account.
2. When your consent takes effect
   
   
   
   This Consent applies to your Account and shall take effect as soon as you open your Account.
   
    
3. Electronic delivery of Documents
   
   
   
   When we deliver a Document electronically, we will do so by making it available to you by Electronic Communication, through our Website, or through Online Banking after you have been identified electronically through our Online Banking services. We will send you Alert Messages, notifications or other communications by email or SMS/text message, Including: 
   
    
   1. Alerts and requests for information in relation to identity theft and other fraud or security-related activities;
   2.  Requests for information that may be required in connection with our obligations under anti-money laundering rules, know your client rules or other legal obligations;
   3.  Communications that deliver information on collections;
   4.  Communications arising from all manner of legal actions, causes of action, complaints, claims, applications to administrative tribunals, legal demands or otherwise;
   5.  Notifications of corporate actions that require your attention;
   6.  Alerts providing you with reminders or Account-related instructions; and
   7.  Other Account-related alerts requested by you from alerts we offer you.

   You agree that receipt of these notifications, alerts and other communications by email or SMS/text message as determined by us is a mandatory and integral part of your Account.

4. Retention period
   
   
   
   Your transaction history is available for download through Online Banking only . Your transaction history is available for seven years after the end of the period to which they relate by contacting our Customer Support Centre at clientsupport@eqbank.ca or by calling 1-800-788-6311. We will keep a copy of all other Documents provided to you for the entire time you maintain your Account with us and for a minimum period of five years after you cease to maintain your Account with us.
   
    
5. Your obligations
   
   
   
   
   
   You agree to review the Documents we send you electronically within 30 days of receipt. You confirm that you have the necessary technical ability and resources to do this. You also acknowledge that technical and security requirements for access to our Website and Services or your email (or for viewing the Documents themselves) may change from time to time. You also confirm that you will notify us immediately of any changes to your contact information (Including email address).
   
    
6. Revoking consent
   
   
   
   You may revoke your consent for electronic delivery of Documents for your Account only by closing your Account, subject to the term of any applicable GIC. We reserve the right to provide you with Documents by paper delivery if we are unable to provide electronic delivery, have reason to believe you may not have received the Document, or if we, in our sole discretion, otherwise consider it appropriate. Any paper delivery will be provided to you at the most current mailing address that we have on file for your Account.
   
    
7. Changing this consent
   
   
   
   We may change the terms and conditions of this Consent from time to time by providing you with notice of change through Electronic Communication or by posting a notice on our Website. You agree that your subsequent use of our Services means you agree to and accept the revised terms and conditions.
   
    
8. Limitation of liability (related to electronic delivery of documents)
   
   
   
   You agree that your notifications and delivery of Documents electronically may be delayed, not delivered or inaccurate due to a variety of factors, Including technical problems. To the extent permitted by the laws of Saskatchewan and the laws of Canada, we will not be liable for any direct or indirect damages arising out of your use or inability to use the notifications and Documents, regardless of the cause, Including negligence, even if we are advised of the possibility of such damages. For fax and e-mail transmissions, you accept the risk that certain notifications and Documents may be lost, intercepted, reviewed or altered by others.
   
    
9. Language
   
   
   
   You and we expressly requested that this Consent, and all related documents, be drawn up in the English language. Vous et nous avons expressément demandé que ce contrat et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise.