Voluntary codes of conduct and public commitments

Concentra Bank, doing business as Wyth Financial and Concentra Trust, doing business as Wyth Trust, (together "Wyth") have adopted a number of Voluntary Commitments and Codes of Conduct that are designed to protect our customers and serve you better.

The Financial Consumer Agency of Canada (FCAC) monitors our adherence to these Voluntary Codes of Conduct and Public Commitments. To read each code in full, click on a code title.

Code of Conduct for Federally Regulated Financial Institutions Mortgage Prepayment Information.
Ensures that enhanced information is available to assist borrowers in making decisions about mortgage prepayment.

Commitment to Provide Information on Mortgage Security.
Outlines nature of information about mortgage security that banks will provide to consumers before they finalize their choice of product so that they have enough information to understand the implications of their choice.
 

Plain Language Mortgage Documents – CBA Commitment
A commitment to ensure the readability of residential mortgage documents. 
 

Commitment on Powers of Attorney and Joint Deposit Accounts
Wyth has agreed to make general information available for clients who want to give someone else authority to do banking for them. This information will help clients understand possible risks associated with using a Power of Attorney. We will also make information available about possible risks of holding a deposit account jointly with another person. 

Please visit Information on Joint Accounts and Power of Attorneys for more information.

Code of Conduct for the Delivery of Banking Services to Seniors – CBA Commitment
A code of conduct that sets out principles that apply to banks to guide them when they deliver banking products and services to Canada’s seniors.

Please visit Seniors for more information.

Commitment on Modification or Replacement of Existing Products or Services
This commitment by Wyth sets standards concerning the modification or replacement of existing personal products or services.
 

Principles of Consumer Protection for Electronic Commerce
A guide to protecting consumers in online transactions.

Online Payments
Consumer and industry responsibilities related to the use of online payments systems in Canada.
 

Guidelines for Transfers of Registered Plans
What to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.

Model Code of Conduct for Bank Relations with Small and Medium Sized Businesses 
Industry standards for bank dealings with small- and medium-sized businesses.