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Privacy

Accessing Your Personal Information

If you want to be informed of what personal information we hold about you, how we use it and who we may have disclosed it to, you may submit a written request for access to our Privacy Office at:

Concentra Bank
333 – 3rd Avenue North, Saskatoon, SK  S7K 2M2
Email:  privacyofficer@concentra.ca

To avoid delays in obtaining your information, please provide sufficient detail to permit us to identify you and the specific information you are requesting.  Do not provide personal information in an email unless you are able to send it securely.  In some circumstances, a reasonable fee may be required to provide access. 

We will endeavor to respond to your access request in a reasonable time and, at a minimum, within 30 days of receiving your request unless circumstances require an extension.  If an extension is required, we will advise you of the reasons for the extension and advise you of the new time limit.

In certain situations, we may not be able to provide access to all the personal information we hold about you or disclosures that were made (e.g., if we are restricted by law or the request falls within an exception in our governing privacy legislation).  If this occurs, we will advise you of the reasons for the restriction subject to any legal or regulatory limitations.

If you think information we have about you is incorrect or incomplete, you can ask for amendments or additions to your personal information.  As we make decisions based on the information we have, we encourage you to help us keep your information current.